Returns & Exchanges
RETURN POLICY
We accept returns within 25 days from the date you received your order. Please note that all sale items are final sale and are not eligible for refunds. Exchanges are permitted for the same style item in a different size, subject to availability. Merchandise must not have been worn, washed, or altered, and must have the original hang tag attached. We ask that you try on items over underwear for sanitary reasons and avoid removing protective slips. Be mindful of makeup or deodorant rubbing off on the garment.
Items returned without hang tags, in a dirty, worn, or poor condition, or without a Return Authorization will not be refunded. It is the customer's responsibility to arrange shipping for any such items they wish to have returned to them.
For customers in the U.S.A., we offer free returns for online store credit. Returns for a refund to your original payment method will incur a handling and processing fee of $5.99, which will be deducted from your refund. Original shipping charges are non-refundable.
To initiate a return, please email sales@ative.com with your order number within 25 days from the receipt of your order to receive a Return Authorization number and a USPS return shipping label. Please follow the provided return instructions closely.
INTERNATIONAL RETURNS
International customers (including Canada) are responsible for return shipping and associated fees (including taxes and duties). Upon receipt and inspection of your return, a refund will be processed for all eligible items.
To request a refund, email sales@ative.com with your order number. Ship your eligible item(s) to:
ATIVE633 West 5th Street Suite 2800
Los Angeles, CA 90071
EXCHANGES
We offer size exchanges for the same style and color, subject to stock availability. To process an exchange, please contact sales@ative.com with your order number.
We do not accept exchanges for different styles. To order a different style or color, please return your current item and place a new order for the desired item.